All personal information provided by you will be held by WDC Physiotherapy & Sports Injury Clinic, 2a Christchurch Road, Southend-on-Sea, Essex, SS2 4JS. Our UK data protection registration number is: Z3099890. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.org.uk
Collect From You
When you visit, request information or appointments on www.wdcphysiotherapy.co.uk or when booking appointments or classes or making enquiries over the phone you may be asked to provide certain information about yourself, including your name, contact details – if making a telephone payment – credit card details. (Once the telephone transaction has gone through we cross shred your card details).
For direct debit payments WDC Physiotherapy & Sports Injury Clinic does not hold your card details. We use a third party specialist secure card processing provider.
The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined by the Data Protection Act (“DPA”) 1998. This covers information like your ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record for instance. WDC Physiotherapy & Sports Injury Clinic also considers information relating to bank accounts, national insurance numbers, and other unique documents such as passport numbers as sensitive. It is recommended to send such information using a secure system such as encrypted email.
All personal data that you provide to us will only be processed following your explicit consent and always in line with the DPA 1998 and any other applicable data protection legislation.
What do you do with my information?
It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of the information collected through our service shall be limited to the purpose of providing the service for which our you have engaged us.
We will use and analyse the information we collect from our clients and potential clients so that we can administer, support, improve and develop our business.
In particular, we may use the information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email, SMS or post about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know at firstname.lastname@example.org
Disclosure Of Your Information & Marketing
Your personal data provided by you via our website or in person or over the phone will only be used within the WDC Physiotherapy & Sports Injury Clinic. This is in order to improve our service to you or to contact you by email to let you know of our other services and provide you with information that you may find useful to your health e.g. our weekly health tips articles.
I am a subscriber to an email list managed through WDC Physiotherapy.
Your email address, name and any other information you provide, such as address and phone number you provide to us is held in strict confidence. We only keep your information so that we can email you.
We do not sell or share your information with anyone else.
If you would no longer like to be contacted by us, please let us know.
We acknowledge you have the right to access your personal information. If you wish to seek access, or seek to correct, amend or delete inaccurate data please contact us directly at email@example.com. We will respond to any requests within 30 days.
We will retain personal data we process for as long as needed in order to provide services to our clients. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
WDC Physiotherapy will subscribe you to our newsletter(s), we will use your name, email address and postal address to send the newsletter to you. If you no longer wish to receive our newsletters, you may follow the unsubscribe instructions contained in each communication you receive.
Access And Updating Personal Information
You are entitled to see the information held about you. Upon request we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on by contacting us. We will respond to your request within 30 days.
We will retain your information for as long as you need for us to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information, We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us.
We will retain your personal data for as long as is necessary for the required service to be provided to you. All retained personal data is subject to the controls of our internal data protection policy which is required to be adhered to by all who work for WDC Physiotherapy & Sports Injury Clinic and will be securely disposed of when it is considered to be of no further use.
What are Cookies?
We post customer testimonials on our website, which may contain personal information. We do obtain our Clients’ consent to post their name along with their testimonial via verbal consent prior to posting the testimonial on our website. However, if you wish to request the removal of your testimonial, please contact us.
In Clinic Forms
When you visit our clinic you will be asked to fill out standardised registration forms. This form will collect the following details:
- Date of Birth
- Telephone Number
- Email Address
- GP Details
- Private Medical Insurance (PMI) details (if applicable)
The purpose of this information is to allow your therapist to ensure they manage your case with the relevant due care and consideration for your requirements and your plan of care. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.
Your PMI may ask for reports of your appointments but this will only occur with your consent.
You may request us to write a letter to a consultant, GP, school, employer or another person of interest to you. In doing so we will use your name, date of birth and relevant medical details in that letter. You will also receive a copy of that letter should you so choose.